Privacy Policy

Effective Date: 1 June 2026

Welcome to the Woolworths Casino Privacy Policy. Your privacy is important to us, and we are committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Information We Collect

We collect various types of information to provide and improve our services, including:

Personal Identification Information: name, date of birth, email address, phone number, residential address.
Account Information: username, password, transaction history, betting preferences.
Payment Information: credit/debit card details, bank account information, billing address.
Technical Data: IP address, browser type, device information, log files.
Usage Data: pages visited, time spent on site, click patterns.

2. How We Collect Your Information

We collect information directly from you when you register, place bets, make payments, or communicate with us. We also collect data automatically through cookies and similar technologies when you use our website.

3. Use of Your Information

Your information is used for the following purposes:

To provide and manage your account and gaming experience.
To process payments and transactions securely.
To comply with legal and regulatory obligations, including responsible gambling requirements.
To communicate with you about your account, promotions, and updates.
To improve our website, services, and security measures.

4. Disclosure of Your Information

We may disclose your information to:

Our service providers and partners who assist in operating our business.
Regulatory bodies and law enforcement agencies as required by law.
Other third parties with your consent or as permitted by law.

We ensure that any third parties we share your information with are bound by confidentiality and privacy obligations.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.

6. Data Retention

We retain your personal information only as long as necessary to fulfil the purposes outlined in this Privacy Policy and to comply with legal obligations.

7. Your Rights

You have the right to:

Access the personal information we hold about you.
Request correction of any inaccurate or incomplete information.
Request deletion of your personal information, subject to legal and contractual restrictions.
Withdraw consent where processing is based on your consent.
Complain to us or the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyse usage, and deliver personalised content. You can manage your cookie preferences through your browser settings.

9. International Transfers

Your information may be transferred to and stored in servers located outside Australia. We ensure that any such transfers comply with applicable privacy laws and that your information remains protected.

10. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Woolworths Casino Privacy Officer
Email: [email protected]
Phone: +61 2 9000 0000
Address: 123 Casino Avenue, Sydney NSW 2000, Australia

Thank you for trusting Woolworths Casino with your personal information.