Responsible Gambling
At Woolworths Casino, we are committed to providing a safe and enjoyable gaming environment for all our customers. We believe that gambling should always be a form of entertainment, and we take our responsibility to support safe gambling practices seriously.
Our Commitment
Woolworths Casino is fully licensed and regulated under Australian gambling laws. We comply with all requirements set out by the relevant state and territory gaming authorities and are dedicated to minimising the potential harms associated with gambling.
Recognising Problem Gambling
Problem gambling can affect anyone. It is important to recognise the warning signs early. You may have a gambling problem if you:
- Spend more money or time gambling than you can afford
- Find it difficult to stop or cut back on gambling
- Gamble to escape stress, anxiety, or personal problems
- Lie to family or friends about your gambling habits
- Borrow money or sell possessions to fund gambling
- Feel restless or irritable when trying to reduce gambling
- Chase losses in an attempt to win back money
- Neglect work, family, or personal responsibilities due to gambling
Tools to Help You Stay in Control
We offer a range of tools to help you manage your gambling activity:
Deposit Limits
You can set daily, weekly, or monthly deposit limits on your account at any time. Limits take effect immediately when reduced and can be increased after a 7-day cooling-off period.
Time Limits
Set session time reminders to help you keep track of how long you have been playing.
Reality Checks
Enable regular on-screen notifications that display your session duration and net spend to help you stay aware of your activity.
Self-Exclusion
If you feel you need a break from gambling, you can self-exclude from Woolworths Casino for a period of your choosing — from 3 months up to a permanent exclusion. During this period, you will not be able to access your account or create a new one. To request self-exclusion, contact our Responsible Gambling team directly:
- Email: [email protected]
- Phone: 1800 935 935 (free call, available 24/7)
- Live Chat: Available on our website 24 hours a day, 7 days a week
Account Cooling-Off Period
You may request a temporary account suspension of 24 hours, 48 hours, 7 days, or 30 days. During this time, you will be unable to log in or place any bets.
Account Closure
You may permanently close your account at any time by contacting our support team. Funds remaining in your account will be returned to you in full.
National Self-Exclusion Register — BetStop
Australia's National Self-Exclusion Register, BetStop, allows you to self-exclude from all licensed online wagering services in Australia in one step. Registration is free and can be completed online.
Visit www.betstop.gov.au or call 1800 238 442 to register.
Support Services
If you or someone you know is experiencing difficulties related to gambling, free and confidential support is available:
Gambling Help Online
24/7 online chat, phone counselling, and resources for people affected by gambling harm.
- Website: www.gamblinghelponline.org.au
- Phone: 1800 858 858 (free call, 24/7)
Lifeline Australia
Crisis support and suicide prevention services available around the clock.
- Website: www.lifeline.org.au
- Phone: 13 11 14 (24/7)
Beyond Blue
Mental health support for anxiety, depression, and related issues.
- Website: www.beyondblue.org.au
- Phone: 1300 22 4636 (24/7)
MensLine Australia
Professional telephone and online support service for Australian men.
- Website: mensline.org.au
- Phone: 1300 789 978 (24/7)
Financial Counselling Australia
Free financial counselling for people experiencing financial difficulty related to gambling or other causes.
- Website: www.financialcounsellingaustralia.org.au
- Phone: 1800 007 007 (Monday to Friday, 9:30am – 4:30pm AEST)
Protecting Minors
Woolworths Casino is strictly for adults aged 18 years and over. We conduct identity verification checks on all new accounts and reserve the right to request additional documentation at any time. If you believe a minor may have accessed our platform, please contact us immediately at [email protected].
We recommend using parental control software to prevent minors from accessing gambling websites. The following tools may assist:
Responsible Gambling Tips
- Set a budget before you start and stick to it
- Only gamble with money you can afford to lose
- Never chase your losses
- Take regular breaks during your gaming sessions
- Do not gamble when you are stressed, upset, or under the influence of alcohol
- Balance gambling with other leisure activities
- Keep track of the time and money you spend gambling
Regulatory Information
Woolworths Casino operates under a licence issued by the relevant Australian gambling regulatory authority. Our responsible gambling practices are reviewed and updated regularly to ensure compliance with the Interactive Gambling Act 2001 (Cth) and applicable state and territory legislation, including updates effective as of June 2026.
For regulatory enquiries, you may contact the Australian Communications and Media Authority (ACMA):
- Website: www.acma.gov.au
- Phone: 1300 850 115
Contact Our Responsible Gambling Team
Our dedicated Responsible Gambling team is available 24 hours a day, 7 days a week to assist you with any concerns or queries:
- Email: [email protected]
- Phone: 1800 935 935 (free call, 24/7)
- Live Chat: Available via the website at any time
- Post: Responsible Gambling Team, Woolworths Casino, GPO Box 1234, Sydney NSW 2001
Last updated: June 2026
